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Case Studies

Managed IT Support & Services – Northside Truck and Van

Northside Truck & Van sell and support Mercedes-Benz Commercial Vehicles from a network of seven branches across Yorkshire and North Lincolnshire

The Challenge

Technology is crucial for the business and has played a major role in the success of Northside. Outsourcing their technical requirements meant investment could be concentrated on growth. Having established an excellent reputation within the Motor Industry for IT Solutions, Nybble were asked to provide Managed IT Services to the Northside Group

Nybble assessed their infrastructure and identified areas of improvement to enhance performance and security. We collaborated closely with Northside Truck & Van to implement necessary changes to optimise their IT environment.

"With a managed services solution, Nybble have proved to be reliable and accessible around the clock– vital for our business.”

Russell Hallowes, Managing Director

The Solution

Here is an overview on the steps we took:

Network Infrastructure: We ensured that Northside Truck & Van's network was configures optimally to meet their requirements. This included managing the router and switches to maintain a stable and secure network environment.

Wi-Fi Expansion: Recognising the need for future growth, we planned to extend the Wi-Fi coverage to include their warehouses, enhancing connectivity and enabling seamless operations across all areas of Northside Truck & Van's facilities.

Server Management: We implemented effective server management practices using remote monitoring and management software, enabling proactive maintenance of Northside Truck & Van's servers. Additionally, we installed remote access software for efficient troubleshooting.

Endpoint Security: To ensure secure network and protect sensitive data, we enforced robust security measures, including ESET Endpoint Protection. This comprehensive solution shields Northside Truck & Van's network from potential threats, proving them with a peace of mind.

Kerridge & MB Support: Areas like K-Print, Reporting, Intergration, Clocking 24hrs and specific module support.

Dealer Solutions Support: Including Xentry, EVA EPC/ WISASRA and many others.

The Outcome

The assessment of Northside's infrastructure led to targeted improvements, focusing on performance and security enhancements. By collaborating closely with Northside Truck & Van, Nybble successfully implemented changes to optimise the IT environment, ensuring smooth operations and reliable connectivity.

The comprehensive steps taken by Nybble included the optimal configuration of Northside Truck & Van's network infrastructure, strategic expansion of Wi-Fi coverage to accommodate future growth, effective server management practices utilising remote monitoring and management software, and the enforcement of robust endpoint security measures through ESET Endpoint Protection.

In essence, Nybble's strategic solutions and ongoing support have proven to be key contributors to Northside's technological resilience and competitive edge in the Motor Industry. This case study underscores the tangible benefits of a tailored and collaborative approach to Managed IT Services, emphasising Nybble's role as a trusted partner in Northside's journey towards sustained excellence

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